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| If you have a question regarding SmartOffice functionality, we recommend that you look at the list of training movies and Fast Classes as a first resource. However, should the need arise to contact a member of our support team, there are a number of different contact options available to meet your needs. Before contacting the support team, please have the following information ready: |
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- Name of the registered user.
- A comprehensive description of the issue – what module is in use, how the issue occurred, whether the issue
is consistent or random, and does issue occur for one or all users.
- If an error message appeared, please send us the exact text of the error message (a screen shot is best).
- Let us know if any recent changes have been made to the environment in which you are using SmartOffice – Has new network security been implemented? Are you logging in from a new desktop or laptop computer? Has your SmartOffice Administrator made changes to your User Roles or Security
settings?
The more information you can give us, the quicker our support team can provide you with a quick and accurate solution.Once you have gathered the necessary information, use one of the following methods to contact our support
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E-mail
You may e-mail a question to our support team at SmartOfficesupport@Ebix.com. Turnaround time on questions submitted via e-mail is 24 hours (Monday through Friday); however, in most cases, e-mail questions receive a reply much more quickly – usually in the same business day. |
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Phone
If you have an urgent or complicated issue it is best to phone our support team toll-free at (855) 275-3249. Our normal business hours are Monday through Thursday 5:00 a.m. to 5:00 p.m. PST and Friday 5:00 a.m. to 1:30 p.m. PST. The department is closed on most major holidays. |
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