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The following tutorials now require the Webex Player. 
Click here to download.

Reports

CA Reports General Overview
12 Minutes

CA Reports General Overview with Organizational Security
11 Minutes

CA Reports Filters
11 Minutes

CA Reports Mail Merge
9 Minutes

Outlook Integration   
This demo will show you how to move basic agent information into a specific Outlook Category for Email purposes.
6 minutes

Click here to search the complete list of CA Reports

 





Additional Resources
 
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