The following tutorials now require the Webex Player. 
Click here to download.

Commission Accounting

Setting up Resource
Setting up the Resource Database for commission accounting.
7 minutes

Understanding the hierarchy structure
Creating the hierarchy structure.
6 minutes

Agent Affiliation - Part 1
Detailed description of agent hierarchy structure. 
11 minutes

Agent Affiliation - Part 2
Detailed description of agent hierarchy structure with multiple manager levels.
14 minutes

Linking the case
Linking cases to agents.
7 minutes

Processing commissions
Processing commission statements.
6 minutes